Last Update: 09.09.2024
1. Delivery
1.1 Delivery Time
It usually takes 3 working days to process your order. For personalised designs or special orders, the delivery time may be longer. When your order is ready, you will be sent delivery information along with a tracking number.
1.2. Delivery Methods
We're sending with your order with the shipping company. Delivery methods and fees may vary depending on weight and the delivery address of your order. Delivery charges added to the total of your order and your order you will be notified during.
1.3. Delivery Charges
Delivery charges added to the total of your order, and is specified when completing your order. When we have the option of free delivery, usually on payment of a certain order is current.
1.4. Delivery Address
The delivery address of your order when placing your order you need to enter accurate and complete manner. Delays in delivery or for losses that may occur due to incorrect or incomplete address information, we are not responsible.
1.5. Delivery Problems
If you experience any problems during the delivery of your order, you can notify the shipping company or you can contact with us by contacting us. We do our best to solve the problem.
2. Returns and exchanges
2.1. Return Policy
To request a refund, you must notify us within 14 business days of receipt of your products. Products to be returned, due to hygiene packaging, unopened, unused, in original packaging must be available on sale. Return will not be accepted for custom orders or customized designs.
2.2. Return Time
Your return request by e-mail or you can send it to us via telephone. Once your refund request is approved, your return address and instructions will be sent. Products properly returned you must send it to the address specified packing.
2.3. Refund Of Fees
Return and Exchange shipping costs related to the customer belongs to, but in cases of errors in the product or incorrect delivery, these fees can be covered by US. Shipping costs of returned products, product may vary according to The Shape of being sent back.
2.4. Return and exchange fees
After receiving the returned products, the refund amount is determined according to your original method of payment. Payment by wire transfer will be refunded within 10 business days. Single shots or refund of the issuing bank of the credit card installment sales procedures will apply. The refund process will be initiated after receipt of the product.
2.5. Damaged or incorrect Products
If you receive a damaged or incorrect product in your order, you must notify us within 14 business days after delivery to this status. We will evaluate the situation and offer the appropriate solution for you. If you send photos of the damaged or incorrect product, we can speed up the process.
3. Communication
If you have any questions or concerns regarding delivery or return, please contact us:
